1. the Trusted Shops buyer protection in our entire store
Free of charge
- Buyer protection up to CHF 4,000.00 per purchase in our online store
- Protects you in the event of non-delivery, non-refund, parcel loss
- If you have any problems with orders, just let us know - we'll take care of it for you!
- If the problem cannot be solved, we will refund the purchase price up to CHF 4,000.00*.
2 In which cases does buyer protection protect me?
Buyer protection offers comprehensive protection for your online orders from certified stores. It protects you as a buyer from financial losses. You can rely on buyer protection in the following situations, with no ifs or buts:
Your order has not arrived.
The parcel was lost in transit, was allegedly left with a neighbor or disappeared by other means
You have not received a refund
You have canceled and returned your order, but the refund from the store has not been made
The online store has filed for insolvency.
After your order, the online store has filed for insolvency or is no longer available for other reasons and you have not received the goods or a refund
You have not received any benefits.
You have not received the service you ordered
Invalid voucher
You have ordered a voucher, but it does not work
Problems with digital content
Digital content such as e-books or software licenses have not been sent to you or are not valid
Your booked trip will not take place
The package tour was canceled by the organizer and not refunded
Invalid insurance benefit
You have taken out insurance but cannot use it
Services are not provided
Your contract, e.g. with an electricity provider, has started, but the service is not being provided
3. how do I use the buyer protection?
How easy it is to use Trusted Shops buyer protection
After every purchase in an online store with the Trusted Shops seal of approval, you can decide after placing your order whether you would like to protect your purchase with Trusted Shops buyer protection. Buyer protection protects your purchases up to a maximum value of 4,000 Swiss francs.
If you are already registered with us with your e-mail address, our system recognizes this and lists all purchases made via this e-mail in your personal My Trusted Shops Dashboard.
Alternatively, you can also register directly now and automatically secureyourpurchases permanently fromnowon.